I called first thing in the morning after speaking with 2 or 3 other auto repair shops and I got to speak to Cord. He was awesome, he could tell how frantic I was over the phone. My catalytic converter was stolen on Saturday afternoon while trying to run errands in preparation for an out of town funeral for which I was leaving on Tuesday, Nov. 16. Between dealing with an extremely low insurance estimate, trying to make it into work and still pack for my mother in laws funeral, he said, "bring me your insurance company's information and I will handle it for you, you have way too much going on". He was a life saver, and all 5 flavors!!! I literally couldn't handle much more;, I was in tears. The service, kindness and compassion shown was top notch! Thank you so much!! I got my car back later that afternoon, after work and I was so grateful!