3

Took my Sonata in, was getting oil in the number 4 cylinder as evidenced by oil on the sparkplug. Car was going through 1 quart of oil a week. Y'all told me there was no leak that the engine was burning oil and was part of a recall. Took the car to the dealership, come to find out that the valve cover gasket was leaking BADLY!! How y'all missed that i don't know. Y'all came highly recommend but have, but are just not living up to that. It cost my 410 bucks to diag my car and you totally missed a huge oil leak! I will say one good thing, your tech that told me about the recall was on point, thank you for that. I can't remember his name otherwise I'd give him named credit as outstanding!! Not sure we'll be back.

Thanks for your feedback. I spoke to my Advisor and tech. They said (and our inspection pictures show) that all spark plugs had oil residue and cylinder 4 did not have excess oil in it; therefore, they recommended pursuing the dealership per the recall notice indicating it's a common issue with your make and model. They felt they were leading you correctly to have the Dealership resolve the Recall at no cost. I'm sorry if that wasn't properly communicated. Please call if you have any more questions. Tommy Ripley 281-444-3885

- Ripley's Total Car Care - Houston
5

Thanks Aliyah for kind review for the cooling fan repairs to your Altima. have a great day.

- Ripley's Total Car Care - Houston
5

Excellent service, professional and honest 👌

Thank you Samuel for your kind feedback! We appreciate your business and are glad to hear you had a great experience with us.

- Ripley's Total Car Care - Houston
5

As always, the service was friendly and everything that I was concerned about was taken care of in a timely fashion!

Thank you, Jacqueline! We're thrilled to hear that you had another great experience with us. Our team prides itself on providing friendly and efficient service. We appreciate your continued support and look forward to serving you again soon!

- Ripley's Total Car Care - Houston
5

I recently brought in my daughter’s Kia Sportage to have the AC fixed, and I was thoroughly impressed with the service I received. Despite the car being quite old and the parts hard to come by, the mechanics went into detail about every issue and helped me understand exactly what needed to be done. They were courteous, completely transparent throughout the process, and did an amazing job fixing all the problems. I’m very satisfied with their work and will definitely be returning in the future. Thanks again for the great service!

5

Thanks sooo very much for the kind 5 star review. I'm glad we got your brakes taken care of on that Infinity... We are here for any other repairs.

- Ripley's Total Car Care - Houston
5

Thank you, Manuel, for your five-star rating! We appreciate your positive feedback and are thrilled to hear that you had a great experience with us. If there is anything else we can do to make your experience even better, please let us know!

- Ripley's Total Car Care - Spring
5

5

Tommy, you and Rodney have repeatedly arranged to have my 2007 Chevy Malibu inspected for various (i.e., engine and suspension) needed repairs and have had all of the necessary repairs effectively completed. The car runs quietly and smoothly, just like when I bought it 17 years ago and after it now has 115M miles on it. I will bring it back in to Ripley's again when I suspect other repair issues may be required. Thanks.

Dear John, Thank you for choosing Ripley's Auto Repair and taking the time to share your positive experience with Tommy and Rodney. We're delighted to hear that your Chevy Malibu is running smoothly after the necessary repairs. We look forward to assisting you again whenever you need us. Take care!

- Ripley's Total Car Care - Houston
5

Ripley’s has always been straight with me honest and reasonable I have never had a complaint in all the years about 10 that I have been dealing with them

Thank you, Rusty, for the excellent review! It's great to hear that you've had a consistently positive experience with us over the years. Our team takes pride in providing honest and reasonable service to all our customers. We look forward to continuing to serve you in the future!

- Ripley's Total Car Care - Spring
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