3

Drew was Very courteous and informative! Frustrated that they could not hear the noise it was making! Still making the same noise so hoping it’s nothing serious! Ripleys did make some repairs which I’m sure were needed but didn’t fix what I brought it in for.

Thank you for your feedback. We truly appreciate you taking the time to share your experience, and we’re glad to hear Drew was courteous and informative during your visit. We understand how frustrating it can be when a concern, especially an intermittent noise, cannot be duplicated right away. As we discussed during our phone conversation, these types of issues can sometimes be difficult to pinpoint without experiencing them firsthand under the right conditions. We look forward to having you back so we can take a drive together with one of our technicians. This will give us the best opportunity to hear exactly what you're experiencing and work toward identifying and resolving the noise properly. Our goal is always to ensure your vehicle is safe and that your concerns are fully addressed. Thank you again for your patience, and we look forward to getting this taken care of for you.

- Ripley's Total Car Care - Spring
5

They always take care of our cars quickly, and pay attention to detail.

Thank you Chelsea, we do our best. We know your time is valuable and it's pretty tough to get around Houston area without a vehicle. Thank you for your years of trust, we understand it's not where you want to visit often, but we are here when you need us.

- Ripley's Total Car Care - Spring
5

I had a great auto service experience at Ripley’s thanks to a great Service Advisor, Rodney. He explained to me all repair issues and also advised that all work would be covered under a 36,000 mile/3 year warranty.

Thank you for the 5-star rating, Milton! It's great to know that you had a positive experience with us. We take pride in providing excellent service to our customers. If you have any further questions or need assistance, feel free to reach out.

- Ripley's Total Car Care - Houston
5

Very Professional Extremely knowledgeable Polite & courteous Thorough Service Fair pricing Honor Military Veterans discount Completed my double coolant flush in a timely manner. Their team of technicians have earned my respect & future business. Thank you guys!!!

Thank you, E Pipkin, for the glowing feedback! We're thrilled that you had such a positive experience with us. It's great to know that our team's professionalism, expertise, and dedication to excellent service exceeded your expectations. We appreciate your kind words and look forward to serving you again in the future!

- Ripley's Total Car Care - Houston
5

Great customer service

Thanks Rich... We can't ask for anything better than a 5 star.

- Ripley's Total Car Care - Spring
5

WOW!!!!!! What a great place to bring my truck they were PROFESSIONAL, KNOWLEDGEABLE, HELPFUL, and WILLING to make it clear what the problem and a solution to help you fix the issues!!! Im BRINGING my vehicles to them!!!!!

Thanks, we may have to hire you as our Marketing Director. Tell your friends and family.

- Ripley's Total Car Care - Spring
5

Thank you for the 5-star rating, EB Brown! We're thrilled to hear that you had a positive experience with us. If you have any other feedback or need further assistance, please don't hesitate to let us know.

- Ripley's Total Car Care - Houston
5

I'd like to give praise and kudos to Ripley's Automotive on Rayford rd in Spring Tx. I needed a thermostat housing for a V6 Ford Mustang and they did a remarkable job not only on the car, but they're professionalism and a better price than anyone else. I got a quote from 1 other Auto repair which double the amount of the quote I got from Ripley's. I also want to thank the service advisor Andrew (Drew) for his professionalism and actually listened to the issues I had and insured me they would take care of me. After inspecting the entire job I realize they went above and beyond the Call of Duty. I highly recommend Ripley's Total Car Care and from now on I will just go straight there because it's nice to know a company that will take care of you at a very fair price. And last but not least they even gave me a ride home and pick me up to get my car by very nice gentleman named Sean. Overall a wonderful and great experience

Thank you David for that review and feedback. I couldn't ask for better professionals to be running our shops. They really care and I am glad it shows. I will share this with Drew and Shawn and let them know how much this meant to you and to me.

- Ripley's Total Car Care - Spring
2

Didn’t communicate with me on test driving my vehicle while I’m sitting in the building. I had an appointment for 9:00am still was told I will be waiting for few hours 5 people working in the office as if it’s a dealership and one guy on the computer using Chat GBT and other guys in garage with headphones on which is odd and possible safety concerns. If your African American dress like your coming for an interview because they will judge a book without reading it.

WOW !!! is all I can say. I'd prefer to talk to you in person but we don't have your number. We were fixing your car via a Vendor of ours. We weren't done with the process; please call me to discuss. Tommy Ripley 281-444-3885

- Ripley's Total Car Care - Houston
5

They did a great job with my 1997 F250 5.8L. It wouldn’t start when we had it towed in. Now it starts and runs great. I chose Ripley’s because they were at least willing to try to fix it. The other shops I called said no we can’t work on it. It’s too old. I’ll be taking all my repair needs to Ripley’s. Mark and his crew are outstanding!!

Thank you Mr. Chapman we love hearing that. We may be a little rusty on some of the older vehicles like your 97 F250 Pre OBD computer age vehicles, but it's just as satisfying to us to hear them purr again, or in your case rumble again. We look forward to a long relationship with all your vehicles.

- Ripley's Total Car Care - Spring
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