Spring and Houston Auto Repair

Ripley’s is a great place together service for my truck. Their work ethic and honesty is to be proud of. They were able to o the repairs quickly and efficiently.

Ripley's was recommended by 2 different friends. Went to them to get my classic truck taken care of. Not only did they fix it up but they had excellent communication and went above and beyond taking care of my vehicle. These guys know what they're doing and truly love to do it. I'll be back.

My mechanic sent me to them for exhaust specialist work. He has even recommended ingredients them since the 80's. They definitely did me right.

I DO NOT TRUST THEM anymore. Dropped my son‘s car off here because it was overheating and getting exhaust fumes in the car. They told me I needed a water pump, thermostat, water outlet, brakes, and rotors, some vacuum seal, spark, plugs, coolant flush, oil change, oil leak fixed… I purchased $500 worth of parts and spent another $3100 in parts and labor for other repairs. $3600 later the car is still overheating and exhaust fumes are still getting in the car. Now they’re saying it’s going to be another $3300 to fix it. My family has been using Ripley‘s Total Car Care since 2007. I referred by my mother-in-law here several years ago for a catalytic converter replacement. A year later, the catalytic converter had to be replaced again. Ripley‘s says they offer a three-year warranty on any jobs they provide the parts and labor. They did not pay for her catalytic converter replacement when it failed one year after she got them to do it.

Update: I received a phone call from the owner (David) in response to my initial review. He was very genuine, concerned, apologetic (about both of the bad experiences) and offered a significant discount on the repairs that are still needed (but not for the repairs they misdiagnosed and performed). Though I’m not willing to invest any more than I already have into repairs at this time, I can see they still have SOME? commitment to customer service. I am disappointed that the brakes and rotors were replaced in spite of my demand to not install until they were SURE the car was fixed, as I wouldn’t have invested in new brakes and rotors for a car that is not even drivable. It’s really disheartening honestly. This was my whole families “go to mechanic” because we truly trusted them. We’ve referred EVERYONE we know that has had car problems here for almost 20 years. I don’t think I or the rest of my family will return. And I personally cannot with sound mind recommend Ripley’s to others anymore either. I have updated my review to 3 stars in response to David’s call and in consideration of the cumulative experience those I have referred here that did have a good experience. Initial review: I DO NOT TRUST THEM anymore. Dropped my son‘s car off here because it was overheating and getting exhaust fumes in the car. They told me I needed a water pump, thermostat, water outlet, brakes, and rotors, some vacuum seal, spark plugs, coolant flush, oil change, oil leak fixed… I purchased $500 worth of parts and spent another $3100 in parts and labor for other repairs they said it needed. $3600 later the car is still overheating and exhaust fumes are still getting in the car. Now they’re saying it’s going to be another $3300 to replace a head gasket, which was apparently the issue all along. My family has been using Ripley‘s Total Car Care since 2007. I referred by my mother-in-law here several years ago for a catalytic converter replacement. A year later, the catalytic converter had to be replaced again. Ripley‘s says they offer a three-year warranty on any jobs they provide the parts and labor for. They did not honor that 3 year warranty when it failed a year later.

The repairs were completed on time at a reasonable price.