5

Diagnosed battery electrical problem even though it was not their warranty, at no charge!

Thank you so much for taking the time to leave us such a great review, Del! We are thrilled to hear about your positive experience with our team at Ripley's Total Car Care - Spring. Our goal is to always provide exceptional service, even when it's not our warranty. We truly appreciate your loyalty and hope to continue to exceed your expectations in the future. Thank you again for choosing us for your car care needs.

- Ripley's Total Car Care - Spring
4

Good communication and quality work. Diagnosis was less expensive than dealer, and they replaced the air filter at no charge, which I appreciate, but the overall cost seemed rather high.

Thank you for taking the time to leave a review, Charles! We are glad to hear that you were happy with our communication and quality of work. Our team always strives to provide affordable solutions for our customers and we're happy to hear that our diagnosis was less expensive than the dealer's. We appreciate your feedback and will take it into consideration for future services. We hope to see you again for your car care needs!

- Ripley's Total Car Care - Houston
5

We always take our cars here. We trust the crew and have always received the best treatment and advice. They've even given us rides, since we live within range of their shuttle. If possible, we always go here when it comes to getting are cars taken care of!

Annie, thank you so much for taking the time to leave such a fantastic 5-star review for Ripley's Total Car Care. We are thrilled to hear that we have earned your trust and that you always choose us for your car maintenance needs. Our team truly values your loyalty and we're always happy to go the extra mile, even providing rides when needed. Thank you for making us your go-to for car care, and we look forward to continuing to provide you with the best treatment and advice in the future. Your satisfaction is our top priority. Drive safely!

- Ripley's Total Car Care - Houston
5

I have been going to Ripley's since I was a little boy. My Dad had used them religiously because they were conveniently located to near where we lived, and more importantly, their outstanding quality of workmanship and friendly service. This attributes still hold true to this day, some 30 years (give or take) later. They had me in and out in relatively no time whatsoever. Other shops would've required that I drop the truck off overnight, leaving me to have to Uber home and back to the shop the following day. Not only was I very pleased with the fact they would do the service and check that all other suspension components were in proper working order, the price of the service performed was half the price of the shops I had visited prior. I felt a sense of relief knowing that I was having reputable work performed, and they also had saved me alot of money! Moreover, I briefly visited Mr. Tommy Ripley, the present owner, and son of the man who founded Ripley's. He was as personable and friendly as I remembered him to be years ago when I would go with my Dad when he had work done. Everyone in the shop that day was very kind and demonstrated a willingness to help. Mr. Tommy displays very hard to find traits these days - Integrity and Pride, in his shop, his staff, and the overall quality of workmanship and customer service. I am more than satisfied with the work they performed in addition to the courtesy and respect I was extended. I proudly recommend this shop to anyone who is in need of automotive service, doesn't want to be taken advantage of, and wants to feel reassured that any service performed under their roof will be done as well as any place is able to do it, probably better! Thank you very kindly to the staff at Ripley's. May they stay in business and continue to be a pillar of the community for at least another 30 years! A++

Thank you for taking the time to leave us such a positive review! We are thrilled to hear that your family has been a loyal customer of Ripley's Total Car Care for over 30 years and that our commitment to quality work and friendly service has remained consistent. We understand the value of convenience and we are glad we were able to get your truck serviced in a timely manner. It means a lot to us that you trust us with your vehicle and we are grateful for your recommendation. We will strive to maintain the same level of excellence for another 30 years and beyond. Thank you for choosing Ripley's and we look forward to serving you again in the future.

- Ripley's Total Car Care - Houston
5

I have been going to Ripley's since I was a little boy. My Dad had used them religiously because they were conveniently located to near where we lived, and more importantly, their outstanding quality of workmanship and friendly service. This attributes still hold true to this day, some 30 years (give or take) later. They had me in and out in relatively no time whatsoever. Other shops would've required that I drop the truck off overnight, leaving me to have to Uber home and back to the shop the following day. Not only was I very pleased with the fact they would do the service and check that all other suspension components were in proper working order, the price of the service performed was half the price of the shops I had visited prior. I felt a sense of relief knowing that I was having reputable work performed, and they also had saved me alot of money! Moreover, I briefly visited Mr. Tommy Ripley, the present owner, and son of the man who founded Ripley's. He was as personable and friendly as I remembered him to be years ago when I would go with my Dad when he had work done. Everyone in the shop that day was very kind and demonstrated a willingness to help. Mr. Tommy displays very hard to find traits these days - Integrity and Pride, in his shop, his staff, and the overall quality of workmanship and customer service. I am more than satisfied with the work they performed in addition to the courtesy and respect I was extended. I proudly recommend this shop to anyone who is in need of automotive service, doesn't want to be taken advantage of, and wants to feel reassured that any service performed under their roof will be done as well as any place is able to do it, probably better! Thank you very kindly to the staff at Ripley's. May they stay in business and continue to be a pillar of the community for at least another 30 years! A++

Thank you for taking the time to leave us such a positive review! We are thrilled to hear that your family has been a loyal customer of Ripley's Total Car Care for over 30 years and that our commitment to quality work and friendly service has remained consistent. We understand the value of convenience and we are glad we were able to get your truck serviced in a timely manner. It means a lot to us that you trust us with your vehicle and we are grateful for your recommendation. We will strive to maintain the same level of excellence for another 30 years and beyond. Thank you for choosing Ripley's and we look forward to serving you again in the future.

- Ripley's Total Car Care - Houston
5

We had a great experience from Ripleys giving me a shuttle home to great communication from Sam! They had my vehicle fully inspected and every issue repaired and resolved with 48 hours at a great price. As always thanks Ripleys for great service!

Thank you so much for taking the time to leave us a 5-star review, Amy! It means a lot to us at Ripley's Total Car Care that we were able to provide you with a great experience. We are thrilled to hear that our team, especially Sam, provided you with excellent communication and shuttle service. We are always happy to help keep your vehicle running smoothly and efficiently. Thank you for your continued support and we look forward to serving you again in the future. Take care!

- Ripley's Total Car Care - Spring
5

Problem solved with one diagnose. Labor was a little high.

Thank you for choosing Ripley's Total Car Care, Marisa! We are thrilled to hear that we were able to solve your car's issue with just one diagnosis. Our labor rates do reflect our dedication to providing top-notch service and industry-standard practices. We appreciate your business and hope to continue exceeding your expectations in the future!

- Ripley's Total Car Care - Houston
5

Always great service-my car/truck experts!

5

Timely, professional, fair price, and great work!

Thank you Kyleen for great review and words. It really means a lot to us and your continued business over the few years with your 2014 Ford Explorer. Have a great summer and we look forward to any future services you may need.

- Ripley's Total Car Care - Spring
2

I recently had Ripley's do a pre-purchase inspection for a vehicle I was interested in buying. I was flying in from out of state for the purchase. I told them that the vehicle had an accident and they told me they'd check for everything / any damage. They took pics of some panel damage on one side but completely missed some damage above the wheel on the other side. Also their report told me tires were in good in condition/wear. The tires have 3-4/32 tread remaining and the sidewall condition is so bad, many of the spec letters are illegible. These 2 things will cost me about $1000 to fix/replace. They were nice to deal with, but I would not recommend based on the aforementioned and also because their fee for this service was on the higher side.

We appreciate your feedback... we always strive to offer honest and ethical recommendations. The technician mentioned his tire recommendation was based off of whether would pass inspection or not. I don't see a tire depth on the ticket but the pictures sent do show they are low.

- Ripley's Total Car Care - Houston
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Ripley's Total Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Ripley's Total Car Care - Spring (281) 363-5086, Ripley's Total Car Care - Houston (281) 444-3885 if you have any issues in accessing any area of our website.