Spring and Houston Auto Repair

1401 reviews
Book an Appointment - Houston
Spring location
317 Rayford Rd., Spring, TX 77386
Mon - Fri: 7:30 AM - 6:00 PM
(281) 825-3165
Houston location
2302 Cypress Creek Parkway, Houston, TX 77068
Mon - Fri: 7:30 AM - 6:00 PM
(281) 407-1330
5

I was very satisfied with the service we received at Ripley’s. They were recommended by my neighbor next door and am so glad he did. Mark was very helpful and stayed in touch to let me know the status throughout. Appreciate that very much. The cost was right too.

Thank you Bill for the great review and 5 stars. We know communication is key and are glad you noticed. Keeping your 2017 Hyundai Tucson safe on the road is our mission and our pleasure.

- Ripley's Total Car Care - Spring
1

Customer Service was great and the shuttle was good as well, very convenient! But I do want to let folks know to check their tires before leaving I had my brakes checked and an oil change done but someone had forgotten to tighten 3 lugnuts on my passenger side tire and I got 3 miles down the highway and the tire started shaking like it was about to fall off so I took it back and they apologized and fixed it. Like I said the customer service was good they were very apologetic. Just wanted to warn future customers! I understand that mistakes happen! I unfortunately will not be returning because the situation could’ve been a lot worse!!!

Thank you for taking the time to share your feedback, Mariah. We sincerely apologize for the inconvenience and potential danger caused by the loose lugnuts on your wheel. We take these matters seriously and have addressed the issue with our team to ensure it does not happen in the future. We are glad to hear that our customer service was able to rectify the situation and that you found our shuttle service convenient. We understand your hesitation in returning, but we hope you will give us another chance to provide a stellar experience in the future. Thank you again for bringing this to our attention.

- Ripley's Total Car Care - Spring
5

New exhaust installed. Excellent work, cost was reasonable, excellent customer service, fast service in and out in one day. Highly recommend Ripley's. After all these years still going strong . Thank you guys, keep up the excellent work.

Thank you, R! We are thrilled to hear that you had an excellent experience at Ripley's Total Car Care. Our team takes pride in providing quality service, reasonable pricing, and excellent customer service to all our clients. We appreciate your business and we look forward to helping you again next time!

- Ripley's Total Car Care - Spring
5

You will not find a better shop to work on your vehicle! Sent a friend of mine there to get work done 5 years ago. One of the items he asked to replace was an air filter. They inspected it and notified him that it didn't need to be replaced at that point. They could have made a few bucks for an easy job but chose to save my friend a few dollars. You will not find a more honest company in that industry.

Thank you for your kind words and five-star review, Ron! It's always a pleasure to hear feedback from satisfied customers like yourself. We appreciate you recognizing our commitment to integrity, and we look forward to serving you and your friends for many years to come. Thank you for choosing us for your vehicle needs!

- Ripley's Total Car Care - Houston
5

Great work and quick turnaround even while there power was out during Beryl!

5

My car was making all sorts of noises after running over something on the freeway. The staff here took me in the same day I called (even though they were obviously busy) and were able to quickly resolve my issue. The customer service from the phone call, to the front desk, to the service tech were top notch! I highly recommend giving them your business.

Thank you so much for your glowing review, Chelsea! We are thrilled to hear that our team at Ripley's Total Car Care - Spring was able to quickly resolve your issue and provide top-notch customer service from start to finish. We appreciate your recommendation and hope to continue providing exceptional automotive services to you in the future. Thank you for choosing Ripley's Total Car Care - Spring as your trusted auto shop!

- Ripley's Total Car Care - Spring
5

I have trusted Ripley’s for years. Occasionally having them fix cheaper work by others. When I need exhaust and suspension work they are my first choice. Tommy (the owner) is actively on site and test drove my vehicle after a recent repair. He found an oil leak totally unrelated to the repair resulting from a mistake by an oil change place that could have cost me an engine. I am not aware of another shop that warranties their work for 36,000 miles. Tommy and his team get my vote and business.

Wayne, we are beyond grateful for your continued trust and support in Ripley's Total Car Care. As a family-owned and operated business, we take pride in providing top-notch automotive services, and it is heart-warming to know that we are your first choice for exhaust and suspension work. Having Tommy on-site and personally test-driving your vehicle reflects our commitment to delivering quality workmanship. Thank you also for highlighting our 36,000-mile warranty, as it has always been our goal to give our customers peace of mind. Thank you for your vote and business, and we look forward to serving you again in the future. Best regards, the Ripley's Total Car Care team.

- Ripley's Total Car Care - Houston
5

Hayden, thank you for taking the time to leave a review! Thank you for choosing us for your car care needs on your 2017 Infiniti Q50 and we look forward to serving you again in the future.

- Ripley's Total Car Care - Spring
5

Thank you for taking the time to leave us a review, Cheri! Thank you for choosing Ripley's Total Car Care - Spring.

- Ripley's Total Car Care - Spring
5

Ripley’s Total Car Care was recommended to us as being honest and fair. They did not charge us for anything that we did not authorize. We are 100% satisfied with our experience with Ripley’s.

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Ripley's Total Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Ripley's Total Car Care - Spring (281) 363-5086, Ripley's Total Car Care - Houston (281) 444-3885 if you have any issues in accessing any area of our website.